Shipping Policy

Mossodor is committed to ensuring a swift and efficient shipping process for our customers. We operate from Monday to Friday and take pride in our quick order processing times. Here's what you can expect when you place an order with us:

Order Processing Time

  • Orders are processed within 2-5 business days from the date they are placed.
  • After processing, orders are shipped out within the next 1-3 business days.
  • Orders placed before 2 PM (Monday to Friday) qualify for Express Shipping, allowing you to enjoy next-day delivery.

Shipping Confirmation

  • If you do not receive a shipping confirmation within 6 business days after placing your order, please contact us immediately.

Estimated Delivery Time

  • Depending on the shipping method, product(s), and your __cpLocation, your package is expected to arrive within 3-5 business days.

Shipping Options

  • Express Shipping: Next-Day Delivery
  • Standard Shipping: 3-5 Business Days

High-Volume Periods

  • Please be aware that during peak seasons or high-volume periods, such as holidays or Black Friday events, the processing time may extend due to increased demand.

Order Modifications

  • Should you need to make any changes to your order, please contact us within 12 hours of your purchase. Send an email to info@mossodor.com with CHANGE OF ORDER' as the subject. We'll do our best to accommodate your request, but please be mindful that a cancellation fee may apply for processed orders, especially for custom items.

Shipping Carriers

Mossodor partners with reputable carriers to ensure your order arrives safely and on time. Depending on your Location, we utilize the following services:

  • United States: DHL, FedEx, UPS, USPS
  • United Kingdom: Royal Mail
  • Canada: Canada Post
  • Australia: Australia Post
  • Other __cpLocations: Local courier services

Delivery Information and Customs

  • Ensure your delivery information is accurate to avoid delays. Incorrect or incomplete information may necessitate contacting us for an update, potentially delaying your order.
  • Customs clearance delays may occur. Mossodor is not liable for unclaimed or lost parcels due to incorrect delivery details.
  • Your order may be delivered by the local post office or a courier, and a notice card will be left if you're not available to receive the package.
  • Responsibility for the package transfers to the customer once it's marked as delivered. Contact the carrier directly if there are any issues receiving your package after delivery confirmation.

Taxes & Duties

  • Customers are responsible for all applicable taxes, import duties, and customs fees as determined by your local government and authorities.

For any questions or assistance, please reach out to us at info@mossodor.com. We're here to help ensure your shopping experience is as smooth and enjoyable as possible.